FAQs

Product

Is the Ranger Poncho waterproof?

The recycled nylon shell is water-resistant, meaning it handles light rain, mist, and unpredictable weather. It’s not designed as a full storm shell but performs well in variable outdoor conditions.

Will it feel too hot in summer?

No. The Ranger is built for heat. Oversized mesh vents, adjustable sleeves, and a breathable fit help keep air moving during warm-weather hikes.

Can I layer it in cooler weather?

Yes. The relaxed fit is designed to sit comfortably over a tee or light mid-layer when the temperature drops.

Does it pack down small?

Yes — the nylon shell folds easily and fits inside a daypack or travel bag.

How durable are the buttons?

The Ranger uses solid brass hardware chosen for strength, corrosion resistance, and a premium finish.

What about the glasses cleaning cloth?

There’s a soft microfiber cleaning cloth sewn inside the waist pocket — ideal for sunnies, lenses, and screens when you’re out on the track.

Sizing

What’s the fit like?

The Ranger has a relaxed, oversized fit for freedom of movement and airflow.

What size should I choose?

  • Choose your normal size for the intended loose fit

  • Size down if you prefer something neater

  • Between sizes? Go larger for more airflow and layering room

Height guidance

Once you share your model’s height/sizes, I can add exact reference notes here.

Shipping

How long does shipping take?

  • Australia: 2–8 business days

  • New Zealand: 5–12 business days

  • International: 7–21 business days
    (Varies by carrier and customs.)

Do you offer express shipping?

Yes — available at checkout.

Do you ship internationally?

Yes. Most countries are supported.

Will I have to pay customs duties?

International orders may incur import taxes depending on your country’s laws. These are not charged by Onecho.

Returns

What’s your return policy?

You can return your poncho within 30 days in clean, unwashed, original condition for a refund or exchange.

How do I start a return?

Email us at hello@onecho.com.au with your order number and we’ll take care of the rest.

Warranty

Is the Ranger Poncho covered under warranty?

Yes — we offer a 12-month warranty against material or workmanship defects.
This includes stitching issues, hardware faults, or problems with fabric performance.

What’s not covered?

Normal wear and tear, damage from incorrect care, or rough use that falls outside standard conditions.